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Toll Free: (844) 791-7341
4924 E. Nettleton Ave | Jonesboro, AR 72401

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Michael Allsup

Michael Allsup

Founder and CEO Critical Edge Inc.

 

An expert in the field of technology, Michael Allsup began his current business before even finishing college. His decades of experience and personal approach to helping customers makes him the ideal President for a technology company. In a world where technology has taken over, so often we forget what it is like to meet with an actual person. However, Allsup’s way of running a business brings back that personal feel so many are missing. He and his employees look at ways to efficiently improve a company’s technology. He takes the time to get to know the clients, believing this is the most effective way to give them the service they need. He takes pride in knowing Critical Edge offers a wide range of services that other companies may not. He also has a special enterprise business experience most competitors do not, which gives him that unique edge to go the extra mile for his customers. Being located in Jonesboro, AR, his business’s placement is ideal to serve “one of the state’s most progressive cities.” The technology business is always changing, and Critical Edge Technology has changed right beside it with Allsup’s leadership.

Allsup graduated from the University of Arkansas in Computer Science Engineering in 1994. While in college, he began repairing computers on the side for friends and fellow classmates. This small bit of repairing he did laid the foundation for what now is Critical Edge Technology. After graduating, Allsup found a job with a subsidiary of IBM doing component level repair. He then moved to the city of Memphis at a base-level job and moved his way to Senior Network Engineer for the City of Memphis. Working for the City, Allsup headed key areas in a major infrastructure move from Novell to Microsoft, including a transition to TCP/IP. His main responsibility as Senior Network Engineer included the data center server environment and remote servers out in the field. He equates his projects to tearing down a car piece by piece and putting it back together upgraded.

After working for a bit at the City of Memphis, Allsup had the opportunity to work with Gate Gourmet, the International Leader for food on planes based in Zurich, Switzerland, as a Senior Network Engineer. While working with Gate Gourmet, he performed a large migration from OS/2WARP to a Microsoft Environment. His performance led to a promotion as Division America’s Network Manager. With this position, he became responsible for all of North and South America’s IT, a total of 175 facilities. As Manager he led completion of a worldwide migration from LOTUS Notes to Microsoft Exchange for over 50% of the entire company. He managed the company even through the increased security that came with the 9/11 attacks.

Gate Gourmet’s business had to downsize and leadership eventually changed hands. When the new CEO relocated the headquarters to Reston, VA, he asked Allsup to stay on as the only IT management left. Allsup, not wanting to move to Virginia but stay with his family, declined and organized a deal to outsource all IT to a location in Memphis, TN, to help with the transition. Allsup’s location became Critical Edge’s physical location, as he had still been running it on the side in a smaller capacity. He had part of the Clark Tower and 30 employees as the full-time President of Critical Edge.

 During the mid-2000s recession, Allsup and his company faced financial stress just like the rest of the country. Through his professional insight, Allsup kept his company alive by relocating to Jonesboro, AR, significantly pulling back contracts, and beginning to offer a one-of-a kind business to the people of the smaller city. Jonesboro became home to Allsup and his family, giving him the unique opportunity to provide needed services to the city’s businesses.

 A rare gem, Critical Edge has had the opportunity to work with some of the largest companies in the world. They have a trusted name, proven time and again when companies allow them access to the technology that runs the company. Allsup, as the head, strives to always keep learning and dreaming and stay current or even ahead in the ever-changing IT field. He has built a company people want to work at and with.

 When he’s not working on ways to improve Critical Edge or acting as the face of the personal company, Allsup enjoys traveling with his wife and kids. He, a Razorback grad, and she, an Indian (Red Wolves) grad, also enjoy supporting their kids in multiple sports and other activities.

Connect with Michael:

Jonesboro Office:  (870) 336-0707             Memphis Office: (901) 297-4610

mallsup@criticaledgetech.com

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Jennifer  "Josie" Bell

Marketing/Customer Relations

 

Jennifer enjoys being a mom to two boys, and a grandma to her perfect grandkids. She is also an award winning actress/singer and can be found performing on stage from time to time.

 

Connect with Jennifer:

Jonesboro Office:
(870) 336-0707

 

jbell@criticaledgetech.com

 

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Shannon Moore

Professional Services Manager

 

Shannon can be found painting or creating wild fantastic art pieces  when he's not enjoying time with his three very talented children, and is a self proclaimed comic "nerd".

 

Connect with Shannon:

Jonesboro Office:
(870) 336-0707

 

smoore@criticaledgetech.com

 

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Shannon Moore

Allen Thompson

Sales

 

Connect with Allen:

Jonesboro Office:
(870) 336-0707

 

Sales@criticaledgetech.com

 



 

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David Wilcox

Senior Engineer

 

Connect with David:

Jonesboro Office:
(870) 336-0707

 

dwilcox@criticaledgetech.com

 



 

Chase Stem

Technical Support

 

Connect with Chase:

Jonesboro Office:
(870) 336-0707

 

cstem@criticaledgetech.com

 



 

William Newcom

Technical Support

 

Connect with William:

Jonesboro Office:
(870) 336-0707

 

wnewcom@criticaledgetech.com

 



 

Cody Dickens

Technical Support

 

Connect with Cody:

Jonesboro Office:
(870) 336-0707

 

cdickens@criticaledgetech.com

 



 

Hannah Foster

Technical Support Assistant

 

Connect with Hannah:

Jonesboro Office:
(870) 336-0707

 

hfoster@criticaledgetech.com

 



 

Robin Pastori

Executive Assistant/Billing

 

Connect with Robin:

Jonesboro Office:
(870) 336-0707

 

rlaster@criticaledgetech.com

 



 

Charles Branyan

Installation Engineer

 

Connect with Charles:

Jonesboro Office:
(870) 336-0707

 

cbranyan@criticaledgetech.com

 



 

CONTACT

4924 E. Nettleton Ave                       9160 Hwy 64 Suite 12 #113      

Jonesboro, AR 72404                       Lakeland, TN 38002

Phone: (870) 336-0707                    Phone: (901) 297-4610

Toll Free: (844) 791-7341

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